FAQs
When will I get my Pillows?
We ship everything as fast as possible, but please remember, it’s all made to order. Lead times are currently approximately 4 weeks.
By standardizing sizes and colors, we have taken out the “back and forth” between the client and the designer. We also keep most pillow inserts in inventory, which cuts down on the lead time there, too, but these are still bespoke products, and they take some time to produce.
Can I get pillows in time for Christmas?
We’ll try, but probably not. However, if you want to give the gift of luxury pillows, we can provide you a card showing your pillows for under your tree.
What is your return policy?
Our pillows, ottomans, and dog slings are all made to order just for you, so we cannot accept returns. We inspect each item carefully and package them ourselves, when they come back from the work room to make sure they are free from defect, but in the unlikely event that they are damaged during shipping, we we, of course, replace the damaged items,
What if I don’t know which colors to get?
We’ve tried hard to show great color combinations on the site, and we have also designed the collection so that you can mix and match all of the Cirrus and Nimbus collections.
If you want an expert opinion about what would look good in your space, you can always snap a photo and email it to me at abby@abbyellestyle.com .
If you want to see the fabrics for yourself, order one of our swatch packages. Although we charge for these, we’ll credit the price back if you decide to order pillows or ottomans.
What size pillows should I get? How many?
If you’re only getting one set of two, get the 24x24. It’s worth it. They look great, and they feel great when you’re lounging. From there a second set of 20x20 makes a great accent.
If you have questions about how many pillows you need for your sofa, feel free to email me. Send me a photo. I’m a real person, and I do this for a living, I’ll help you out! abby@abbyellestyle.com
What are Bi-Color pillows?
All of our Cirrus and Nimbus pillows are made with two different fabrics, so you can style them in many different ways. The zipper is located at the bottom of the pillow, on the B-side, so the pillow will look great with either side facing out. Change them with the seasons, or change them with your mood.